Before acceptance
Quote requests are free and create no obligation to book. You may decline an unaccepted quote at any time without charge.
After acceptance and before work
Contact us promptly to cancel or reschedule. We do not charge a cancellation fee unless a specific fee and deadline were clearly disclosed in your accepted written quote. If we have not yet performed work or incurred a customer-approved, non-recoverable cost, no service amount is due.
Customer-approved special orders
If an accepted quote identifies a non-returnable custom material or third-party charge and you cancel after authorizing it, you are responsible only for the disclosed, reasonable cost that cannot be cancelled, returned or reused. We will provide supporting information on request. This does not limit a statutory cancellation or refund right.
After work begins
You owe the agreed price for completed work and authorized materials, subject to the accepted quote and applicable law. We will obtain written approval before additional work or a price change.
Completed work
A change of mind after properly completed service does not automatically create a refund. If work does not match the accepted scope, contact us within 48 hours with photos and a clear description. We will assess the concern and, where appropriate, correct the affected work within a reasonable time or agree on another remedy. Legal warranty and consumer rights remain available.
Deposits
Edge does not request a deposit unless the written quote states the amount, refund terms and payment schedule and Edge is legally authorized to take advance payment. Where Alberta direct-sales or prepaid-contracting cancellation rules apply, the contract will include the prescribed notice and statutory cancellation rights.
Edge Property Services is the business name used by Kavin Alexander in Calgary, Alberta. To cancel, reschedule or raise a concern, call or text 403-988-5756 or email edgeservicesyyc@gmail.com and include your name, service address and quote or invoice number.